For businesses, the face of customer engagement is changing. This brings huge potential for personalisation and lasting benefits, as well as challenges.
The Customer Engagement Hub harnesses the power of cloud-based technologies to join up information & communications – and create a seamless customer experience.
Verint® Systems Inc. today announced a global partnership with sister company Content Guru, a Communications Integration™ provider, in which Content Guru will deliver Verint customer engagement solutions—including workforce optimization and speech analytics—as an integrated customer engagement suite in the cloud.
Sister company Content Guru is one of 31 companies to be profiled in Comms Business’s Channel Profiles 2017.
About UsRadius Communications delivers end-to-end cloud communications services, from the centre of the cloud through to the edge of a client's infrastructure, simplifying the delivery of highly complex solutions. Hundreds of the world's largest organisations are powered by storm, Radius's communications integration platform, in sectors ranging from utilities through finance to travel.
Radius consultants have nearly a decade of experience in successfully delivering custom cloud solutions to these clients and work with organisations to provide a complete customer journey, from customising a bespoke solution on the storm platform through establishing network connections to installing applications on agent desktops.
Radius services cover three key areas:
Off-the-shelf communications productssuch as cloud PBX, Unified Communications (voice, SMS, email, Instant Messaging and other channels run from a single platform), contact centre and payment systems enable organisations to provide feature-rich communications services to customers and colleagues on a highly cost-effective basis
Framework & fully bespoke solutionsenable businesses to enhance existing IT infrastructure by adding new features to legacy equipment and allowing disparate systems such as CRM and Management Information platforms to communicate with each other
Flexible networkingconnects organisations to storm in any required configuration, whether through dedicated data access, SIP trunking, 4G & GSM, mobile working or otherwise.