Bracknell-based telecommunications provider and sister company, Redwood Technologies, will sponsor the first-ever ‘Innovation Award’ at this year’s Thames Valley Business Magazine Awards (TVBMAs).
Sister company Content Guru is set to return to Customer Contact (CC) Expo this September to exhibit the latest advances in its multi-channel customer engagement suite, including the pioneering integration of WebRTC with contact centre capabilities.
Sister company Content Guru has released its latest white paper, which gives 10 tips on how your organisation can ensure customers reach the right agents and resources and have consistent positive customer experiences in today’s always-on, multi-channel world.
Influential US technology magazine CIOReview has chosen sister company Content Guru as one of its Most Promising Contact Center Solutions Providers 2016. The acclaimed annual listing positions Content Guru, and its storm® Communications Integration™ platform, as one of the 20 leading worldwide providers of contact centre technology.
About UsRadius Communications delivers end-to-end cloud communications services, from the centre of the cloud through to the edge of a client's infrastructure, simplifying the delivery of highly complex solutions. Hundreds of the world's largest organisations are powered by storm, Radius's communications integration platform, in sectors ranging from utilities through finance to travel.
Radius consultants have nearly a decade of experience in successfully delivering custom cloud solutions to these clients and work with organisations to provide a complete customer journey, from customising a bespoke solution on the storm platform through establishing network connections to installing applications on agent desktops.
Radius services cover three key areas:
Off-the-shelf communications productssuch as cloud PBX, Unified Communications (voice, SMS, email, Instant Messaging and other channels run from a single platform), contact centre and payment systems enable organisations to provide feature-rich communications services to customers and colleagues on a highly cost-effective basis
Framework & fully bespoke solutionsenable businesses to enhance existing IT infrastructure by adding new features to legacy equipment and allowing disparate systems such as CRM and Management Information platforms to communicate with each other
Flexible networkingconnects organisations to storm in any required configuration, whether through dedicated data access, SIP trunking, 4G & GSM, mobile working or otherwise.